Dashboard
Welcome to the new ALMA Helpdesk User Interface!
Please use your email with your ALMA Science Portal password when logging in to view and submit tickets.
- What do I do if I can't get the OT to work?
- In the OT, how do I setup an observation with 3 spectral windows in one sideband and 1 in the other.
- Do OT time estimates account for overlapping pointings in mosaics?
- How do I see what the expected calibration overheads are for my proposal?
- Why does the OT total time estimate not scale linearly with the estimated "time on source"?
- I've downloaded the ALMA Proposal Template (LaTeX format). How do I convert it to letter size?
- May I submit an identical proposal to more than one category, e.g. submitting a proposal on distant galaxies both to cosmology and to galaxy categories?
- To which category should I submit a proposal on distant galaxies: "cosmology/high-z" or "Galaxies/Nuclei"?
- What should I do if I have an issue with my proposal assessment?
- May I make changes to my project after the proposal review process?
- How can I tell from the scripts provided as part of the Cycle 0 data products which version of CASA was used?
- Are there significant differences between versions of CASA after CASA 3.3 that make them incompatible?
- If my data were calibrated and imaged in CASA 3.3 and I want to redo it, are there resources to help?
- Why does beam-area conversion fail in AIPS for fits images exported with CASA?
- Should I be concerned about warning messages in the OT after validation of my scheduling blocks?
- How can I improve the speed of my data download from the archive?
- Where can I find the ALMA Science Verification targets and observing parameters?
- How can I query the archive for a list of targets?
- How can I download the result of a query?
- I heard that images generated with CASA<5.1.1 are affected by CASA imaging issues. How should I deal with it?
- How can I analyze ACA and TP data and combine with 12-m data?
- How can I calculate the spectral coverage of my SPWs in different frequency reference frames?
- Why do I get a "h_init not defined" error in CASA?
- How do I combine ALMA data from different cycles, manually and pipeline-calibrated data, and data calibrated with different versions of CASA?
- I heard that images generated with CASA<5.1.1 are affected by CASA imaging issues. How should I deal with it?
- Can I submit a ticket in Japanese?
- Where can I get information (documents) about Atacama Compact Array (ACA)?
- How can I receive email notification of activity on my ALMA proposals?
- Why do my data products not include all sources/spectral windows/channels for my project?
- How high is the time cadence of synthesized Solar images?
- Where can I find a listing of all the observed (or yet to be observed) sources/targets?
- Where can I find the online ALMA observing simulator developed by the University of Manchester?
- Do I need to specify calibrators for my observation? What are the defaults for Observatory-defined calibration?
- Is it required that simulated ALMA observation results accompany my proposal?
- Should I use a mosaic or individual pointings to observe my target(s)?
- What type of computer would one need to work with the ALMA data? Can you specify what RAM size and CPU power is needed as a user working with ALMA data?
- How do I arrange a visit to one of the ARCs?
- I have a professional affiliation with more than one ALMA region. How do I register so I can submit proposals with different affiliations?
- What is the "Choose ARC" entry on the registration page?
- Who answers my helpdesk ticket?