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Knowledgebase: General ALMA Queries
What happens when I submit a helpdesk ticket?
Posted by Anand Crossley, Last modified by on 24 October 2013 04:39 PM

When you submit a helpdesk ticket, notification is sent to triage staff at your affiliated ALMA Regional Center (ARC).  Triage staff will assign the ticket to the appropriate staff person within the ARC and a reply will be sent within two working days.

72 hours prior to a proposal deadline, the Proposal Submission Emergency department will be opened.  This department is monitored continuously by collaboration among all 3 ARCs until the proposal deadline.

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