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Knowledgebase : Resources & Observer Support
     
The command below will return a list of all science observations currently in the archive: wget -O alma_aq_data.csv --no-check-certificate "http://almascience.org/aq/?result_view=raw&science_observations=&download=true&format=CSV" (the --no-check...
As of Cycle 4, PI's (and people delegated by the PI - see Knowledgebase Article: _\"As PI of an ALMA proposal, how can I give others access to the data during the proprietary period?_ [1]_"_) can sign up to receive email notification of certain activit...
ARC visits should be arranged with your regional ARC by submitting a ticket to the Face-to-Face Support Department of the ALMA Helpdesk.
The ALMA Snooping Project Interface (SnooPI) is a read-only web application that allows Principal Investigators (PIs) to follow their ALMA projects from the moment of acceptance all the way to data delivery. SnooPI is available at http://almascience.or...
You can update the personal information stored on your ALMA Science Portal account by logging in and clicking on your name under the search bar in the top right corner. Click on 'Profile' in the drop down menu and there you can edit and save personal info...
One problem that might arise is that your username cannot contain spaces, special characters, or capital letters. Try again with a username that is all lower-case alpha-numerics.
Some PIs may have affiliations with more than one ALMA Executive or region (EA, NA, EU, or Chile), either by virtue of a joint affiliation with institutes in different regions, or through Executive agreements (e.g., Taiwanese investigators, who have af...
ESO does not provide face to face support. Please address any request for f2f support to one of the institutes (ARC nodes) which are actually providing this user support. You may contact them by submitting a ticket to this helpdesk and selecting Face to F...
As stated in chapter 4 of the SnooPI User Manual [1], the stop sign indicates that a project has timed out. This is also known as the state "Observing Timed Out" which is a state assigned to ObservingUnitSets that are no longer eligible to be scheduled...
The "Choose ARC" option on the registration page (and user "profile" page for registered users) defines which ARC a user's helpdesk tickets are sent to. The "Choose ARC" drop-down option on the registration page only becomes visible for eligible invest...
The official language of the ALMA project is English, and documentation for all the major user software subsystems will be made available in English. Some materials are translated into Japanese by East Asian ARC. You can find them at web page of EAARC [1]...
Users who are interested in purchasing a computer (or cluster) to process and analyze ALMA data should consult the following page, which gives recommendations for RAM, CPU speed, and disk storage space: http://casa.nrao.edu/casa_hardware-requirement...
Most ALMA documentations and manuals are available at the ALMA science portal Documents and Tools page. Documentation specific to each ARC is available at the ARC websites: Europe: http://www.eso.org/sci/facilities/alma/arc.html North America: ...
Helpdesk tickets are answered by staff at one of the ALMA Regional Centers (ARCs). There are three ARCs, one associated with each of the ALMA Executives - East Asia (EA), North America (NA), and Europe (EU). The ALMA Helpdesk system is a single syst...
Help Desk Software by Kayako Resolve